My order is late or missing—what should I do?

Check tracking first; if it’s past the ETA or marked delivered but missing, contact us and we’ll help.

Do this
1) Open the Track your order page and enter your email + Order # or your tracking number.
2) If marked “Delivered,” check your mailbox, parcel lockers, neighbors, and ask the household.
3) If still missing after 24–48 hours—or tracking hasn’t updated for several days—contact us with your Order #.

Details
1) Carrier scans can lag 24–48 hours.
2) “In Transit” for several days is common at sorting hubs; we’ll escalate if it exceeds the normal window.
3) Marked “Delivered” but not found after 48 hours: we’ll open a trace with the carrier.
4) Lost or damaged in transit: we’ll arrange a replacement after carrier confirmation.